At BRIDGEWATER PROFESSIONAL SOLUTIONS Limited (“we,” “our,” “us”), we take your privacy seriously. We are committed to protecting your personal information and handling it in line with applicable data protection laws. This Privacy Policy sets out how we collect, use, store, and safeguard your data when you interact with our website, services, or company. By using our services, you agree to the terms of this policy.
1. Information We Collect
The type of personal information we collect depends on how you engage with us. This may include:
- Contact Details: Your name, email address, phone number, and company information provided when you submit forms, subscribe for updates, or get in touch with us.
- Transaction Details: Records of services purchased, payment information, and invoicing data.
- Technical Information: IP address, browser type, time zone, and website usage details such as pages visited, session length, and navigation patterns.
- Communication Records: Emails, phone calls, or messages exchanged with our team.
- Service Usage Data: Insights into how you use our services (e.g., payroll features accessed, frequency of use).
2. How We Use Your Information
We use your data to:
- Provide Services: Deliver payroll, CIS compliance, and business solutions.
- Support & Communicate: Respond to queries, share updates, and resolve issues.
- Marketing & Updates: With your consent, send industry insights, service updates, and promotional materials.
- Improve Services: Analyse usage to enhance our website, systems, and offerings.
- Stay Compliant: Meet obligations under HMRC, tax, and employment regulations.
3. Legal Basis for Processing
We process personal data under the following grounds:
- Contractual Needs: To deliver services you’ve agreed to.
- Consent: For marketing and other optional communications (you can withdraw consent at any time).
- Legitimate Interests: To improve services, strengthen security, and ensure efficiency.
- Legal Obligations: To comply with tax, regulatory, and employment requirements.
4. Sharing Your Information
Your data may be shared in limited circumstances:
- Service Providers: With trusted partners such as IT providers and payment processors, under strict data protection agreements.
- Authorities: Where required by law or regulation.
- Business Changes: In the event of a merger, acquisition, or transfer of ownership.
5. Data Security
We take robust measures to keep your information safe, including:
- Encryption: Protecting sensitive data in transit and storage.
- Access Controls: Restricting access to authorised staff only.
- Security Reviews: Ongoing monitoring and regular audits.
While no system can be 100% secure, we act quickly and transparently in the unlikely event of a data breach.
6. Data Retention
We keep personal data only for as long as needed to meet contractual, legal, or regulatory requirements. Once no longer required, data is securely deleted or anonymised.
7. Your Rights
You have rights under data protection law, including the right to:
- Access the information we hold about you.
- Request corrections to incomplete or inaccurate data.
- Ask us to delete your data (where legally permitted).
- Limit how your data is processed.
- Object to certain uses, such as marketing.
- Request that your data be transferred to another provider where feasible.
To exercise these rights, contact us at info@bpsolutions.ltd or call 03330497667.
8. Cookies & Tracking
Our website uses cookies and similar technologies to improve your browsing experience, track performance, and analyse usage. You can control cookie preferences through your browser. More details are available in our Cookie Policy.
9. Updates to This Policy
We may update this Privacy Policy to reflect changes in law, services, or best practices. Any significant updates will be shared via our website or other suitable channels. Please check back regularly to stay informed.
10. Contact Us
If you have any questions about how we handle your personal data, please contact us:
BRIDGEWATER PROFESSIONAL SOLUTIONS
Izabella House
Regent Place
Birmingham
B1 3NJ
📧 info@bpsolutions.ltd
📞 03330497667